FREQUENTLY ASKED QUESTIONS

WHAT IS REQUIRED TO PLACE AN ORDER?
To place an order, we require the following:

  • A 25% non-refundable deposit to secure your booking (applied to your final balance).

  • A clear photo of your ID (front and back).

  • A photo of the credit card used for payment (front and back).

  • Full name, mailing address, delivery address, and phone number that must match the person on the order.

For Commercial Clients:
Approved commercial accounts may qualify for Net 10 payment terms — payment is due within 10 days from the invoice date.
Large-scale or custom fabrication orders may still require a 50% deposit upfront depending on scope, materials, or scheduling. Terms will be clearly outlined in your invoice.

DO YOU OFFER PACKAGE DEALS?
Yes! We offer package pricing depending on what you're renting. Let us know what you’re planning—we’ll help you save.

IS THERE A MINIMUM I NEED TO BOOK?
Yes. We require a $150 minimum rental for all delivery orders.
Orders under $150 may still be accommodated for an additional delivery surcharge, depending on distance, availability, and setup requirements. Just ask—we’ll see what we can do.

WHAT IS YOUR CANCELLATION POLICY?

  • Orders placed 14+ days in advance: Cancellations made within 7 days of the rental date will be charged 50% of the total invoice.

  • Orders placed within 7 days of the rental date: Cancellations made within 48 hours of the rental date will be charged 35% of the invoice.

All deposits are non-refundable.

DO YOU DELIVER?
Yes, all rentals are delivery only. Delivery is scheduled based on our availability and routing. If you need specific timing, just let us know.

HOW MUCH IS THE DELIVERY FEE?
Delivery fees vary depending on location, access, timing, and item load. Contact us for an exact quote.

CAN YOU DELIVER OR PICK UP AT A SPECIFIC TIME?
Yes. Time-specific deliveries and pickups are available for an additional fee. We’ll coordinate with you during booking to make sure it works with your event schedule.

WHAT IS THE LATEST TIME YOU PICK UP?
Our latest standard pickup time is 11:00 PM. After-hours pickups or next-day retrievals are available for an extra fee. Just let us know ahead of time.

HOW LONG IS THE RENTAL PERIOD?
Standard rentals are for a 24-hour period. Need more time? Ask us about multi-day pricing or weekend rates.

WHAT IF SOMETHING IS DAMAGED OR MISSING?
Items must be returned in the condition they were delivered. Any missing or damaged items will be billed at replacement or repair cost. You’ll be notified of any issues right after your event, and we allow 48 hours to return any missing items before charges apply.

HOW DO I PAY FOR MY ORDER?
We accept:

  • Major Credit Cards

  • Debit Cards

Approved commercial clients will receive an invoice with Net 10 payment terms from the invoice date, unless otherwise specified.